TERMS & CONDITIONS
1. Acceptable Use:
It’s a violation of law to purchase products/services from Portugal720/2, Unipessoal Lda (hereafter referred as Portugal360, as through this website) in a false name or with an invalid credit card. Fraudulent users can be prosecuted to the fullest extent of the law.
2. No Warranties:
Unless agreed otherwise, all products, services, advice, merchandise and information available through this website are provided on an “as is”, “as available” basis without warranties of any kind, either expressed or implied, including but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made; 1. regarding the purchase of any product or service; 2. that a User will receive the lowest available price for goods and/or services available through this website; 3. regarding the availability of products and/or services through this website or, where applicable, at any participating retailer or retailer location; 4. the use of this website and products or services associated with this website will be error free; 5. regarding the results that may be obtained from the use of this website; 6. regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through this website, or; 7. regarding the performance or non-performance of this website including, but not limited to, any performance or non-performance in connection with or as a consequence of the passage of time. You expressly agree that the use of this website at your sole risk.
3. General Limitation of Liability:
In no event shall Portugal360, including Directors, Employees, Representatives, Affiliates, or Providers (collectively, the “Covered Parties”), be liable for any injury, death, loss, claim, damage, act of god, accident, delay, or any special, exemplary, punitive, incidental, or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with any use of this site or with any delay or inability to use this site, or for any information, products or services obtained through this site. Further, the Covered Parties accept no responsibilities for any damage and/or delay due to Provider cancellations, shortages, sickness, pilferage, labour disputes, machinery breakdown, quarantine, government restraints, weather or causes beyond the Covered Parties’ control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Provider’s breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this website. No Covered Party shall be responsible for any Provider’s failure to comply with these Terms and Conditions nor for any Provider’s failure to comply with applicable federal, state and local law including, without limitation, laws governing the sale, warranty, and return of perishables.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this website, User agrees the liability of any such party shall in no event exceed the fee or charge to the User assessed by Portugal360 for making a Purchase.
4. E-Mail Policy:
Portugal360 may send you e-mail messages about special promotions, new features/services/products, and other pertinent information. However, if you do not want to receive e-mail messages regarding products and services please contact us, and we will remove you from our list.
5. Bookings and Reservations:
When the client books and makes a reservation must pay 100% of the total price of the purchased service. If the trip booked by the client is a Tour Operator combined program, not subject to automatic reservation procedures, a 50% advance payment shall be made, and the remaining 50% shall be paid until 30 days before the start of the trip.
Exceptions are made when suppliers require different payment conditions, regardless of the reservation anticipation, whereby the conditions of those suppliers prevail. If applicable, the client should be informed on the amount to be paid as soon as he is informed on the price.
The pre-determined payment should be made to confirm the reservation. Reservations shall be conditional upon confirmation of all services by suppliers.
6. Flight reservations:
The responsibility for availability, time, type of equipment, stopovers and airport information falls entirely upon airline companies. The client must reconfirm the flight time(s) with the airline company. Portugal360 cannot be held responsible for any change in flight times by airline companies.
Price information given by search tool or travel consultant is based on flight availability for that time and, at least, for 1 passenger. The quoted prices may not include additional services as for instance meals on board, luggage, check-in, etc.. The client, if he was not informed at time of reservation, should get in contact with Portugal360.
Fares are usually restrictive and non-refundable, this information being made available before reservation.
Portugal360 is not responsible for any luggage. The client has the obligation to submit a complaint to the service provider entity in case of deduction, deterioration or destruction of his luggage. In case of damage in his luggage, the complaint shall be addressed in writing to the carrier immediately after the damage, within 7 days at the utmost from delivery of the same. If there is a delay in delivering the luggage, the complaint shall be made within 21 days as from the delivery of the same.
The client must have all the personal and family documentation valid, (identity card, military documents, minors travel authorization, visas, vaccination certificate, and others that may also be required). Portugal 360 declines any responsibility for visa denial or non-permission to enter a foreign country; any cost that the client may incur with this shall entirely be for the client’s account and risk.
7. Accommodation reservations:
Portugal360 offers hotel accommodation reservation in its Website, through reservation call centres and/or direct contact. Suppliers are entirely responsible for accommodation availability and rates. Disclosed rates are dynamic and are subject to change if reservation is not immediately made.
Any special requests shall be reported to service provider and cannot be ensured by the Portugal360. The provider makes available a description of its premises and services, being the only ones responsible for the disclosed information.
Check-in and check-out times, meal plans and drinks may vary and the client, if he was not informed at time of reservation, should get in contact with Portugal360.
8. Car rental:
Portugal360 acts as an intermediary between the client and the car rental company, forwarding the car rental requests directly to a service provider.
The selected supplier shall be responsible for price information, type of vehicle, delivery location and all other information relating to the car rental. The client, when accepting the reservation is subject to the service supply conditions of the hired car rental company.
Portugal360 is not responsible for any supplier default.
9. Changes and Cancellations:
Should suppliers of the trip in question allow, whenever a client, registered for a certain trip, wish to change his subscription to a different trip or to the same with departure on a different date, or other possible change, shall pay a rate, plus the expenses associated with that change.
Whenever there are reasonable reasons beyond Portugal360’s control, Portugal360 can change the sequence of routes, change the departure times or replace any of the foreseen hotels for other of similar category and location, keeping the client informed of that change as soon as they have become aware of the same.
Listed prices are based in the cost of services and exchange rates in force on the date of its publication. Therefore, they are subject to change as a result of the cost of transports or fuel, duties, taxes, rates and exchange fluctuations up to 20 days before the date of the trip. In case of exchange fluctuations, the calculation shall be made considering the difference between the exchange rate in force on the date of publication and the date on which this change is reported to the client.
The Client is free to withdraw from the trip at any time. This cancellation requires that the same will be responsible for the payment of any charges associated with compliance and withdrawal from contract and for a percentage that can amount to up 20% of the price of the trip.
Complaints can only be considered if submitted in writing to Portugal360 within 30 days after service provision.
In case of complaint due to failure to comply with hired services the client is entitled to apply to the Travel and Tourism Guarantee Fund as contained in submitting his complaint to Turismo de Portugal at within 30 days after: (i) the end of the trip; (ii) trip cancellation; (iii) having become aware that the trip cannot be made for any reason ascribable to Portugal360.
The following payment methods are available: Credit Card; Paypal, Payments by bank transfer (only for some services / products).
Travel documents are issued after payment and proof of payment. Reservations that have not been paid within the deadlines provided or in case suspicion of fraud can be cancelled.
In case of suspicion of fraud with credit cards, Portugal360 may request a copy of the credit card used and a copy of the user’s identification document.
In case of a situation of fraud, services are automatically cancelled even if travel documents have already been issued or even if the trip and/or stay have already started.
12. Legislation and Jurisdiction:
All disputes arising out of or in connection with the interpretation or execution of these Conditions shall be governed by the Portuguese legislation.
13. Amendments to Terms and Conditions:
Portugal360 reserves the right to change these General Conditions at any time and whenever necessary informing the client accordingly before the reservation is finalized.
14. Our identity:
Name: Portugal 720/2, Unipessoal Lda (hereby defined as Portugal360)
Address: Rua da Baixa 170 2dto, 2870-231 Montijo
VAT Number: 514341564
Telephone: +351 978 800 008